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  • Writer's pictureVeronica Irwin

Suddenly Shopify’s fight is everywhere

Good morning, and welcome to Protocol Fintech. This Tuesday: Shopify’s new fight, why you shouldn’t call Hester Peirce “Crypto Mom,” and the UST disaster.


5/10/2022

Shopify’s new fight


It’s a familiar script: While the pandemic brought immense hardship, remote-economy darlings like Zoom, Netflix, Peloton and Shopify helped buffer the pain, and saw outsized gains as a result. Two years later, as pandemic fears subside and people venture back outside, demand for those companies’ services has faded, and valuations are in freefall.


The post-pandemic snapback to the “new normal” has been particularly pronounced in ecommerce. Now there are questions about whether the pandemic accelerated long-term shifts in consumer behavior or just gave these companies a temporary boost. Shopify has become a crucial test case for the post-pandemic economy.


Shopify’s earnings were so bad, its “new normal” is worse than before the pandemic. Shopify posted adjusted earnings of 20 cents per share on Thursday, after analysts estimated it would pull in about 64 cents per share. The difference sunk the Canadian company’s stock below where it was the day the WHO declared the coronavirus a global pandemic.

  • The stock price fell around 22% between when earnings were released on Thursday and Monday morning. The broader market meltdown didn’t help. President Harley Finkelstein blamed the stock drop on changing consumer habits and inflation in an interview with BNN Bloomberg. “When you compare Q1 of 2022 to Q1 of 2021, we had lockdowns, we had government stimulus and it was a very different economy,” he said.

  • Shopify loves to say it is “arming the rebels” — smaller, independent retailers — against their main competitor, Amazon. Amazon didn’t have a good quarter either, posting less growth and higher costs than analysts expected. Still, the company isn’t doing quite as badly as Shopify. Its cloud business has helped there.

Shopify isn’t showing signs of slowing down. It still has a healthy balance sheet, and it’s putting it to work by acquiring the San Francisco logistics startup Deliverr for $2.1 billion, mostly in cash.

  • Shopify canceled a slew of warehouse and fulfillment contracts in January, putting investors in a panic. Later, the company said this was because it was creating its own end-to-end fulfillment and warehouse operations.

  • Shopify also spent $450 million to buy 6 River Systems, which makes software and robots for fulfillment. The Deliverr acquisition completes the puzzle.

  • The acquisition doubles the size of Shopify’s fulfillment operation.

Now Shopify just needs to send a gag to CEO Tobi Lütke, with priority shipping. “Is there a place where financial analysts track records are kept? People seem to pay attention to them but are they held accountable?” Lütke tweeted Sunday.

  • Uh, yeah, Tobi, there is. One Twitter user was quick to point out that outlets that rely on analysts’ estimates, like Bloomberg, have elaborate systems in place to thoroughly and consistently check their performance.

  • Analysts had expected Shopify’s revenue to reach $1.25 billion this year, though Shopify only was able to achieve $1.2 billion. Merchant sales grew to $43.2 billion, whereas analysts expected $46.5 billion on average. And analysts are growing increasingly frustrated with the company’s lack of transparency, according to Bloomberg.

  • If investors grow restive about Lütke’s management, they’ll have a tougher time deposing him. Shopify announced it would grant Lütke a “founder share” as part of a forthcoming 10-to-1 stock split last month, which will result in him having 40% of the company’s voting power.

If Lütke’s going to prove he deserves that tight control over Shopify’s future, he’ll have to show that he has a strong post-pandemic vision. Fast shipping that can compete with Amazon Prime is one thing. Pushing Shop Pay for streamlined checkout is another priority. But most important may be continuing to push Shopify’s software and payments into brick-and-mortar retail. Small businesses that cycled between lockdowns and reopenings figured out they have to operate in a hybrid mode. The rebels are fighting on more than one front, and Shopify needs to be in every battle.


— Veronica Irwin (email | twitter)


Protocol link: https://www.protocol.com/newsletters/protocol-fintech/shopify-pandemic-snapback

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